Privacy Policy
By using our website or engaging with our AI chatbot, you agree to the terms of this Privacy Policy.
Data We Collect
We only collect the information you choose to share with us, such as your name, contact details, and message content. We do not request unnecessary personal data.
Why We Collect It
We use your information solely to respond to your enquiries, assist with bookings, or provide service-related support. We do not sell your data or add you to marketing lists without your explicit consent.
How Your Data Is Used
Your data is processed securely and only for the purposes described above. Access is restricted to authorised personnel.
Data Storage
Your information may be stored in secure cloud infrastructure in the UK. Chatbot-captured data used for lead delivery and workflow automation may be processed by trusted third-party processors as explained in the AI Chatbot Disclaimer below.
International Transfers
In limited cases, data may be transferred outside the UK/EEA with appropriate safeguards (e.g., Standard Contractual Clauses) to fulfil your request.
Session & Technical Data
We may collect basic device and browser information (e.g., operating system type) to improve our services. We don't collect unnecessary identifiers.
Your Rights
You can request access, correction, or deletion of your personal data at any time by contacting privacy@thedentalbot.co.uk.
AI Chatbot Disclaimer
This disclaimer applies to the dental chatbot (the "Chatbot") provided on this website by TheDentalBot.
Purpose
- Collect leads: The Chatbot may collect your contact information (for example, name and email) to connect you with a dental professional.
- Answer patient questions: The Chatbot can provide general information on dental topics but is not a replacement for professional dental advice.
Data Privacy
- Information you provide through the Chatbot may be processed and stored securely by Voiceflow for automation purposes (e.g., delivering your enquiry to a clinic inbox or CRM).
- Learn more about Voiceflows's data privacy practices here: voiceflow.com/privacy.
Limitations of the Chatbot
- The Chatbot's responses are generated from large language models and general dental information. It may not always reflect the latest guidance or your specific circumstances.
- The Chatbot cannot diagnose dental problems, provide prescriptions, or recommend specific treatments. It is intended for general guidance only.
Important
- Do not rely solely on the Chatbot for dental health decisions. Always consult a qualified dentist for personalised advice, diagnosis, or treatment.
- Use your own judgement when interacting with the Chatbot. If you have concerns about your dental health, please schedule an appointment with a dentist.
By using the Chatbot, you acknowledge and agree to this disclaimer. If you do not agree, please refrain from submitting personal information via the Chatbot.
Cookie Policy
This website uses cookies to ensure you get the best experience on our website. Below you can see and manage the cookies we use:
Contact
For privacy or data-related questions, contact us at privacy@thedentalbot.co.uk.